Frequently Asked Questions

GoodAdvisor is an online platform that connects businesses and individuals with verified Chartered Accountants, Lawyers and Company Secretaries for legal, tax and compliance services across India.

Browse our service catalog, select the service you need, place an order and make payment. A verified expert will be assigned to your case and you can track progress through your dashboard.

Yes, our services are available pan-India. Since most legal, tax and compliance services can be handled online, you can access our platform from anywhere in the country.

Click the Sign Up button on the homepage. You can register using your email address and password, or via OTP on your mobile number. Account creation is free.

We offer 230+ services across categories including company registration, GST registration and filing, trademark and IP, income tax filing, legal documentation, FSSAI and trade licenses, compliance management and professional consultations.

Timelines vary by service. Simple services like GST registration may take 3-5 business days, while company registration typically takes 7-10 business days. Exact timelines are shown on each service page and depend on government processing times.

Yes, every order has a detailed progress tracker in your dashboard. You can see the current status, completed steps and upcoming milestones. You will also receive notifications at each stage.

Contact our support team through the Contact page or help section. We are continuously adding new services and can often arrange custom services based on your requirements.

We accept payments via credit cards, debit cards, net banking, UPI and popular wallets through our secure Razorpay payment gateway. All transactions are encrypted and secure.

Government fees are shown separately on the service page. The service price covers professional fees, while government fees (like MCA filing fees, stamp duty, etc.) are charged additionally as applicable.

Yes, a GST-compliant invoice is automatically generated for every payment. You can download invoices from the Payments section in your dashboard at any time.

We offer full refunds if the service has not commenced and the request is made within 48 hours. Partial refunds are available for services in progress. Government fees are non-refundable. Visit our Refund Policy page for complete details.

You can upload documents through the Documents section in your dashboard. Supported formats include PDF, JPG, PNG and common document formats. Each document can be up to 10 MB in size.

Yes, all documents are encrypted at rest and in transit. Access is restricted to you and your assigned expert. We follow industry-standard security practices to protect your sensitive information.

Yes, your dashboard includes a document vault where you can upload and organize important business documents. You can set expiry date reminders and category tags for easy management.

All experts undergo a thorough verification process including credential checks (CA/Bar Council/ICSI registration), identity verification (PAN, Aadhaar), experience assessment and background checks before being onboarded.

We assign the most suitable expert based on the service type and their specialization. If you have a preference or need to change the assigned expert, contact our support team and we will accommodate your request where possible.

Each order has a built-in messaging system in your dashboard. You can send messages, share documents and receive updates directly from your assigned expert through this secure channel.

The compliance calendar in your dashboard shows upcoming regulatory deadlines relevant to your business type, such as GST filing dates, ITR deadlines, ROC filing dates and more. It helps you stay on top of your compliance obligations.

Your compliance health score (0-100) is calculated based on your profile completeness, document status, compliance deadline adherence and order history. A higher score indicates better compliance health for your business.

Yes, we offer ongoing compliance packages that cover regular filings like GST returns, TDS returns and annual compliances. Our experts will handle recurring filings and remind you of upcoming deadlines.