Refund & Cancellation Policy
Last updated: March 2026
1. Overview
At GoodAdvisor, we are committed to delivering high-quality legal, tax and compliance services. We understand that circumstances may change and you may need to cancel or request a refund for a service. This policy outlines the terms under which refunds and cancellations are handled.
2. Refund Eligibility
Refunds are available under the following conditions:
- Before work begins: A full refund of the professional service fee is available if the request is made within 48 hours of payment and no work has commenced on the order.
- Service not delivered: If the service cannot be delivered due to reasons attributable to GoodAdvisor or the assigned professional, a full refund will be issued.
- Duplicate payment: If you are charged more than once for the same service, the duplicate amount will be refunded in full.
- Partial completion: If a service is partially completed and you wish to cancel, a partial refund may be issued at our discretion based on the work already performed.
3. Non-Refundable Items
The following charges are non-refundable under any circumstances:
- Government fees: All fees paid to government authorities (MCA, GST portal, trademark registry, income tax department, etc.) are non-refundable as they are collected and remitted to the respective government body.
- Stamp duty and notarization charges: These are third-party costs paid on your behalf and cannot be reversed.
- Completed services: Once a service has been fully delivered and the final output provided to you, no refund will be issued.
- Consultation fees: Fees for consultations already conducted are non-refundable.
4. Cancellation Policy
You may cancel an order at any stage by contacting our support team or through your dashboard. The refund amount will depend on the status of the service at the time of cancellation:
4.1 Cancellation Stages & Refund Schedule
| Stage | Professional Fee Refund | Government Fees |
|---|---|---|
| Before expert assignment | 100% refund | 100% refund (if not yet remitted) |
| After assignment, before work starts | 90% refund (10% processing fee) | Non-refundable if remitted |
| Work in progress (up to 50% completed) | 50% refund | Non-refundable |
| Work in progress (over 50% completed) | 25% refund at our discretion | Non-refundable |
| Government filing initiated / Service completed | No refund | Non-refundable |
4.2 How to Cancel
- Log in to your GoodAdvisor account and navigate to your order.
- Click "Cancel Order" and provide a reason for cancellation.
- Alternatively, email support@goodadvisor.in with your order ID.
Cancellation requests will be processed within 2 business days. You will receive an email confirmation once the cancellation is approved, along with the applicable refund amount.
4.3 Cancellation by GoodAdvisor
GoodAdvisor reserves the right to cancel an order in the following circumstances:
- Required documents or information are not provided within 30 days of request.
- The service cannot be delivered due to regulatory changes or force majeure events.
- Fraudulent activity or misrepresentation is detected in your account or order.
In case of cancellation by GoodAdvisor (except for fraud), a full refund of the professional service fee will be issued. Government fees will be refunded only if they have not been remitted.
5. Refund Timeframes
Once a refund is approved, it will be processed as follows:
- Processing time: Refunds are processed within 5-7 business days of approval.
- Credit to account: Depending on your payment method, it may take an additional 5-10 business days for the refund to reflect in your account.
- Refund method: Refunds will be credited to the original payment method used for the transaction.
6. How to Request a Refund
To request a refund or cancellation, follow these steps:
- Log in to your GoodAdvisor account and navigate to your order history.
- Select the order for which you want a refund or cancellation.
- Click "Request Refund" or contact our support team via the help section.
- Provide the reason for the refund request along with any supporting details.
- Our team will review your request and respond within 2 business days.
Alternatively, you can email us directly at support@goodadvisor.in with your order ID and reason for the refund.
7. Dispute Resolution
If you are not satisfied with the outcome of your refund request, you may escalate the matter by writing to us at legal@goodadvisor.in. We will review escalated cases within 7 business days and provide a final resolution.
You may also file a grievance through our Grievance Redressal mechanism. All disputes shall be governed by the laws of India and subject to the jurisdiction of the courts in India.
8. Contact Information
For questions regarding this refund and cancellation policy, please contact us: